Problem statement

The Client was struggling with loss of revenue due to penalties and highly delayed collections impacting the performance overall.

Solution provided

The problem identified as with contract management and Team TanServ mapped the entire workflow of the contract with clear redlines on the penalty areas and defined clear turn around times for each department to close. This was a complete O2C project with emphasis on tracking from the day of order on the portal of the customers to inventory management to import tracking of the supplies to delivery and then collections.


The entire project has been seamless since and there has been zero penalties ever since.

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