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Problem statement

Client’s sales teams were struggling due to repeated credit block put on customer due to high exposure and delayed payments. Customers would pay in parts and with huge delays leading to increased exposure. Due to repeat order nature of business, this was the major struggle for the sales teams.

Solution provided

Tanserv created a dedicated team of telecallers and on field staff to focus on ensuring on time payments. Regular interactions with the clients and explaining them transparently the issues due to delayed payments and persuading them to pay on time.

Results

Highly streamlined process, majority of the payment is received within due date and the instances of credit block has been brought down to almost zero.

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